How can we help?
Browse quick answers, adjust how you play or message the team. Everything you need is on this page.
Quick answers
Accounts, coins, games and more.
Player Care
Take a break, restrict or close your account.
Responsible play
Tools and trusted places to get help.
Write to us
Send a message and get a reply by email.
Common questions
Do I need an account to play?
No. Every game opens straight from the lobby without signing in. An account simply lets you keep coins, the daily bonus and boosts.
Is it really free?
Yes. Games run on virtual coins that cost nothing. Coins cannot be bought, cashed out or exchanged for prizes.
Who is allowed to play?
Adults aged 18 and over who live in the United Kingdom.
How do I earn more coins?
New members get 50,000 coins. After that, claim the daily bonus and three boosts from the lobby. Each recharges after 24 hours.
I cannot remember my password.
Message Player Care with your account email and pick "Forgot password". We will help you get back in.
Can I use Google to sign in?
Yes. Choose "Continue with Google" on the sign-in or join page. New Google users add a UK phone number and confirm they are 18+.
A game will not open.
Refresh the page, check your connection and update your browser. Still stuck? Tell us the game name and your device using the form below.
My coin balance looks different.
Coins are kept in the browser you play on, so clearing site data or changing device can reset what you see. Write to us and we will look into it.
How can I pause or restrict my account?
Tap Help (bottom right of every page), choose Take a break or Restrict my account and send it. We will act on it quickly.
How do I delete my account?
Open My account and press Delete my account, or ask Player Care. Your stored profile is removed permanently.
Where can I get help with gambling worries?
Visit Responsible play, call the National Gambling Helpline on 0808 8020 133, or go to BeGambleAware.org.
Still need a hand?
Send us the details and we will reply by email.